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Did you know that Google reviews are not always listed in dated order? That great new review can get buried on page three while that old nasty review stays on page one. This is one more reason to post highly professional replies to all reviews, especially the bad ones.
Also, several shops have had their replies to reviews disappear although the reviews remain. It is strongly recommended that you save your replies in a document so you can repost them easily if this happens to you.
Tom and Deb Ham are the owners of Automotive Management Network, an online forum to exchange information about the management of all types of vehicle service facilities, independent auto repair shops, car and truck dealers, franchises, fleets, body shops and more. More information can be found at www.AutomotiveManagementNetwork.com.