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Steve Gaudreau, one of the leading trainers and consultants to the carwash industry for over 20 years, published a book called "Creating Exceptional Managers in the Car Wash Industry." This book describes in great detail the abilities, skills, and knowledge needed to become an exceptional manager of a full serve, flex serve, exterior, or exterior express carwash. In addition, this book contains a tool kit with over 80 pages of job descriptions and incentive programs for every position for every type of conveyor carwash.