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Business Operations

Sudden Unintended Acceleration Survey Results

June 02, 2011
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A survey conducted by Professional Carwashing & Detailing — using Zoomerang and completed by 358 participants — asked how owners and operators are reacting to and protecting their carwashes from SUA incidents. More than one out of four participants said that an SUA incident has occurred at their carwash. One participant said 20 incidents occurred over the past 20 years and mostly involved Jeep Cherokees and Grand Cherokees. When asked to indicate what measures are being taken to prevent SUAs from occurring, we got the following responses:

  • “We physically PUSH all Jeeps (every model) out of the tunnel…no exceptions”
  • “We treat each car as a dangerous weapon and extensively train our employees on proper vehicle handling procedures”
  • “Every week we mention this to all of our drivers and staff so they are all aware of what can happen.”
  • “Have posters, produced in house, installed with dos and don'ts in case of SUA, at end of tunnel”
  • “All Jeeps and Chrysler vehicles we have the employee start the engine and then count to five before putting the vehicle into drive.”
  • “We give extra training to all who drive customer cars on what to do (shut off ignation/put in park/emergency brake/steer into barricade and/or trees but don't go across sidewalk into street!!”
  • “We are no longer starting the engines on any Jeep 5.7 litre V-8 vehicles. We push them on and off the conveyor at locations that can and no longer wash them at locations that cannot push them (due to facility design).”
  • “We are very careful with Jeep Cherokee's, double check floor mat placement, and never allow rubber irrigation boots to be worn when operating a Jeep Cherokee.”
  • “All Jeep products regardless of model or year have a warning cover placed over the steering wheel and the emergency flashers are turned on to alert the drive off people that a jeep is coming through. We have weekly conference calls with our location managers and they in turn have monthly safety meetings at which we constantly review safety concerns such as SUA.”
  • “We do not wash Jeep Grand Cherokees.”