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Tired of spinning your tires as a manager of your own business and not getting anywhere? Here are three management tips from AutomotiveManagementNetwork.com to implement today:
#1: Hire Fast, Fire Slow?
That must be the correct way since so many shop owners seem to follow that policy. However, a fellow shop owner frequently reminds me that we should do just the opposite. Of course, he is right. Just think of how much grief you could have saved over the years if you took more time to find the right people and spent much less time getting rid of the bad apples. Make a sign and post it in your office today: "Hire slow, fire fast!"
#2: Act Like You Want It!
Sometimes we get mixed up in our sales approach. We really want that job we are being asked about, but we don't want to sound like we are desperate or that we are begging for it. On one hand I am not suggesting that you become a beggar. But, there is nothing wrong with making it clear to the customer that you really want to do that job. Be confident. Be politely aggressive. Go get that job!
#3: Hey! Cut That Out!
Some of us have a very bad habit. We figure out what we need to do to hit our GP (gross profit) targets. So, we adjust the numbers accordingly in our management system. Then, when we are working up an estimate or preparing the final bill, we override the system we put in place and destroy our GP! Of course we then complain that we just can't seem to hit those GP targets. Either learn to break the habit or have someone else do the estimating and billing. Your profit and loss statement will appreciate it.