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Express exterior-only washing vs. full-service carwashing

February 17, 2006
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Writing for express exterior-only washing
Bill Consolo

Traditional full-service, as it has been known for years, is slowly, yet inexorably going the way of the dinosaurs. The central problems with full-service are threefold; namely labor, labor and labor.

For most operators, good employees are hard to get, hard to train, hard to motivate and even harder to keep. Most cannot get minimum wage labor and as a result pay more for minimum-wage-quality labor.

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Writing for full-service carwashing
Mark Curtis

In the words of Mark Twain, "The rumors of my demise are greatly exaggerated." In the debate between express and full-service, I believe Twain's words ring true for the full-service segment of the carwash industry.

Challenges ahead? Certainly. Potential pitfalls? Probably.

No more full service? I highly doubt it.

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