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EVENTS

Car Wash College Repair 202

May 20, 2013 8:00 am to May 24, 2013

Location: Sonny's

Brad Sorenson

The MCA 2013 Bill Boal Golf Outing

June 11, 2013 8:00 am to June 11, 2013 4:00 pm

Location: Cattails Golf Club

Tara Paksi

Car Wash College Auto Pilot 700

June 17, 2013 to June 19, 2013

Location: Sonny's

Brad Sorenson

Car Wash College New Investor Seminar

June 21, 2013 to June 21, 2013

Location: Sonny's

Brad Sorenson

Car Wash College Maintenance 201

July 8, 2013 to July 12, 2013

Location: Sonny's

Brad Sorenson

CLASSIFIEDS

Sale

Used Genesis Modular Carwash Building- Dual In-Bay Automatics: Soft-Touch & Touch-Free P-369

Wash Equipment Integrate into Building: • Autec Soft-Touch In-Bay Express Wash Equipment Set-up • Belanger Touch-Free Wash Equipment • Unitec Wash Select II’s (2) • Includes Large equipment room w/office ...More

Career Opportunity

TUNNEL EXPRESS CARWASH MANAGERS P-368

Boomerang Carwash is currently seeking experienced tunnel express carwash Managers, and a Regional Team Leader for our Shreveport, LA market. Candidates must have experience managing tunnel express carwashes (or equivalent). ...More

Career Opportunity

Chemical Sales Reps Needed! P-367

Do you have what it takes to lead our sales team to victory? Do you want to be part of a team that is changing an industry? Do you understand ...More

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Which Keynote Speaker would you most like to see next year at The Car Wash Show™ 2014 in Chicago?

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Home » How do you retain your customers?

Business Operations

How do you retain your customers?

June 14, 2012

LATHAM, NY ― We're guessing that with all of the other carwashes out there, it can take more than just a great wash experience to make sure your customer is a loyal customer.

So, we are turning to you to see how you keep your customers coming back for more. Do you use a loyalty program? A birthday reward program? What about using a punch card?

Either comment below to let us know or write Editor Debra Gorgos who will possibly use your response in the upcoming issue of Professional Carwashing & Detailing magazine.

Post a comment to this article

supervisor

roger

June 15, 2012

it can be as simple as "please and thank you" that will set you apart from the competition.common courtesy seems to have disappeared these days:)

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Customer retention

GW

June 19, 2012

I agree with "supervisor' The american work ethic has drastically declined over the years, specifically in terms of customer service. All too often good customer service is now an exception rather than the norm. Hopefully the pendulum will swing back. But it is up to us who do provide good CS to push it onto others who do not do so. So the next time you don't receive it....complain to the management, they need to know!!

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