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The death knell for any detail business is poor customer service. If you expect to outdo your competition, you better plan on outclassing them with top service.
How do you know if you’re connecting with your customers? Well, several key determining factors of great customer service include:
- Knowing details about your customers and what their specific needs are today;
- The ability to get the detail work done when you say it will be done, thus becoming a more convenient option; and
- Knowing when the customer should come in again.
Having all of these issues under control provides your customers with a compelling reason to return on a regular basis and not look elsewhere for detail services.