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Engaging every customer

How the Auto Spa full-service chain created carwash success using surveys, service and consistency.

By Phillip Lawless

January 15, 2013

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VITAL STATS

Carwash: The Auto Spa

Type: Full-service and detailing

Owner: Randall S. Simpson

Number of employees: Approximately 50

Number of locations: 3

Year opened: 2009

Location: Gambrills, MD

Website: www.theautospas.com

Phillip Lawless is the Managing Editor for Professional Carwashing & Detailing magazine.

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Engaging every customer

How the Auto Spa full-service chain created carwash success using surveys, service and consistency.

VITAL STATS

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