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Transferring a Call to another Extension
When callers ask to speak with a specific person, always take down the callers’ name and ask what the call is about before transferring them to the right extension. If that person is unavailable, ask if there is something you can help the callers with or if they would like to be connected with the person’s voice mailbox. If taking down a message, note the callers’ name, phone number, reasons for and time of calling, and whether they want the person to call back.