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Are you happy to see them?

March 26, 2014
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When someone (anyone - customer or not) walks in the front door of your shop, how would the typical greeting that they receive be described?  

Weak?  

Fair?

Good?

Pretty good?

Or, is it exceptional? 

People don't receive many exceptional greetings today. Once a week, once a month, or maybe even less. Settle for nothing less than exceptional at your carwash or detail shop. It's simple to do, it's free, and it will make a difference. 

Tips on providing quality customer service

Tip provided courtesy of Tom and Deb Ham, the owners of Automotive Management Network. More information about the management of all types of vehicle service facilities, independent auto repair shops, car and truck dealers, franchises, fleets, body shops and more. More information can be found at www.AutomotiveManagementNetwork.com.