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Business Operations / Sales and marketing

Carwash employing those with autism and delivering great service

April 04, 2014
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PARKLAND, Fla. — Rising Tide Car Wash has a staff of 35 employees with autism and eight without it, and the goal of providing a great customer experience remains the same, according to station WPTV.      

“I would never work with another group of people in a carwash, never employ another group, simply because they are the best,” said Tom D’Eri, a co-founder of the business.

Rising Tide has developed a 46-step system of training employees with autism, which allows these workers to get acclimated to the routine jobs at a carwash. The wash was given advice by autism groups on how to best work with the employees.

Read also: A carwash manager's guide to success

The general manager of Rising Tide, Kevin Wolyniec, didn’t know what to expect when coming over to the wash from the hospitality business, but soon figured out the passion of the workers meant a great environment. “I was a little nervous for sure,” he said. “After being here and seeing them work first day on the job they were giving me direction.”

Many of the customers don’t realize the wash employs people with autism, which D’Eri takes pride in, because he knows his employees can do the job as good as anyone else.

Rising Tide has plans to open similar locations, with the same business model.  

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