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I have an uncle who truly believes in Santa Claus. All year long he checks his decisions by wondering if it would land him on the naughty or the nice list; a sort of “What Would Jesus Do?” evaluation for the kindergarten set.
I wish it was a code we could implement across the car care industry, but alas, we cannot. And instead of a jolly ol’ fat man breathing down your necks, you have the Department of Homeland Security (DHS) and various state labor departments throughout the country.
In the last three months, Professional Carwashing & Detailing has reported on at least two large scale lawsuits filed by attorney generals in California and New York after carwash operators there were found to be violating major labor rules and legislation.
And it’s not just a concern for residents of the Golden and Empire States. In October, we brought you news that the DHS would be focusing on all employers in an effort to crack down on illegal immigration. (You can read more about all three of these stories in “Around the Industry” here.)
All of this leads me to ask: Are you on the naughty or nice list?
I have it on pretty good authority (my own), that the majority – if not all – of our readers are professional, courteous and upstanding operators. However, there are still plenty of shady and immoral operators out there working “off the books” and giving our industry a bad name.
This holiday season, I’d like to remind you to continue making business decisions that land you on the “nice” list, as well as to make sure your customers are aware of your good efforts. Get involved in your community and encourage your staff to do the same. Treat your workers with respect and foster excellent customer service by praising them for their hard work.
And if you know of any “naughty” operators, perhaps you could give them a heads up.
This year I’m planning on donning an old Halloween costume and handing out lumps of coal. The Wicked Witch of the Carwash Industry is on the loose!
Kate Carr, Editor in Chief
Professional Carwashing & Detailing would like to clarify statements made in the “Green Market Trends” column on page 68 of the November issue, titled “Products to watch for in 2011.”
The ROTOFIRE in-bay automatic machine from ecoJET Systems is not yet available to the market and as such, claims about its size cannot yet be verified. The company plans to launch the product in the first quarter of 2011.
Also, the ROTOFIRE does not come pre-equipped with an automatic tire shiner, although it is an off-board option. The tire shiner will be manufactured by ecoJET Systems, not Belanger, Inc., as might have been assumed by the way the article was worded.
Also, a Product & Service that appeared in the November issue mistakenly included the text for the Lustra Chemical Product Line under the company name U.S. Products. The text for the U.S. Products Carpet Extractor should have read as follows:
“The Cobra-H hot-water carpet extractor from U.S. Products is perfect for tackling the nastiest carpet cleaning jobs on auto carpets, floor mats, and upholstery. The secret to its power: Heat. The Cobra-H features an internal heat exchanger to maintain 212° F at the wand tip. Heat loosens and dissolves soils for quicker, more effective removal from carpet and upholstery fibers.”