I have written before about Yelp and how it can be a thorn in every business owner's side, or a blessing in a not-so-disguised format. A bad review can lead to a positive change, or a chance for you, as a business owner or manager, to come across as composed, reflective and repentant.
My advice to those just starting out is to do your homework and know the market before you develop your business model. Be able to keep your business relevant by recognizing shifts in the market and adjusting accordingly once your business has been established.
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