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Articles Tagged with ''service''

Joe Kennedy’s Auto Beauty Center

Phillip Lawless

These pieces and other promotional materials developed by Kennedy showcase his basic marketing beliefs. First, be different in your marketing offerings. Next, never market detailing, market yourself.


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Professional tips for building upkeep

Maintaining an attractive and safe environment for carwash customers.
Phillip Lawless

Though dirty floors and dingy restrooms may not be top-of-mind for carwash managers and employees, they are for customers and visitors.


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MacNeil brings in new customer service manager

BARRIE, Ontario — New hire brings technical expertise and organizational experience to her role.


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Conservation area carwash in danger of closure

DOVER, England — Opponents say the business is inappropriate for its surroundings.


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C-Store study ranks Mark VII as best carwash supplier

ARVADA, Colo. — The company was ranked the best in three categories in the study.


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The good, the bad and the ugly sides to customer service

Debra Gorgos
I have written before about Yelp and how it can be a thorn in every business owner's side, or a blessing in a not-so-disguised format. A bad review can lead to a positive change, or a chance for you, as a business owner or manager, to come across as composed, reflective and repentant.


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Kustom Klean Car Wash

Small town carwash owner/operator Frank Harris shares his tips for success in a town of 10,000 people.
Joe J. Napoli
My advice to those just starting out is to do your homework and know the market before you develop your business model. Be able to keep your business relevant by recognizing shifts in the market and adjusting accordingly once your business has been established.


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A hard sell

To survive today, you have to understand today's customer.
Bud Abraham

Blog: Why Obama won

Mike Perry
Business owners can learn a tremendous amount from the hard-fought election since it was rich with content-based “teaching moments.”
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