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Articles Tagged with ''survey''

Crafting a customer-centric culture

Tron Jordheim

Focus on the customer service experience from point-of-entry to point-of-sale to increase a business' growth and retention.

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PC&D's 2013 Detail Industry Benchmark Survey Report

The 2013 survey is made possible by the owner/operators who took the time to answer the online survey during the months of June and July of 2013.
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PC&D's 2013 Self-serve Industry Benchmark Report

The 2012 State of the Industry Survey

See how and what other car care businesses are doing.
Debra Gorgos