The fast lube industry was relatively stable this year, with no dramatic rises or falls in pricing, volume or services offered. As the carwash industry fretted over rising labor costs, fast lube businesses already had a handle on the matter – paying their technicians over the minimum wage and therefore controlling the cost themselves.
The bad news is motorists are still waiting over 4,000 miles before coming in for an oil change – and basic LOF services still make up the majority of a store’s ticket average. Operators are relying on window stickers to remind customers they’re due for an oil change, and only seven percent are e-mail notification.
This report was culled from a 76-question survey conducted by Professional Carwashing & Detailing. It would not have been possible without the many fast lube owner/operators and managers who took the time to answer its questions. PC&D thanks those persons and looks forward to their continued participation.
to purchase the 2007 Lube Benchmarking Survey Report.