Professional Carwashing & Detailing

Is hot wash service to blame for peeled paint?

May 1, 2012

BUNDABERG, QUEENSLAND, AUSTRALIA — A carwash customer here told a local newspaper that a hot wash service stripped paint off of his vehicle, NewsMail reported.

The April 30 story stated that Jarred Fahy took his car to Nemo’s Car and Dog Wash in early April, and there an attendant encouraged him to try the hot wash to remove the bugs from his car. “I used it and it just started stripping the paint off my car,” Fahy said in the article. “I stopped straight away when I noticed it was peeling the clear coat paint off.”

The staff assured Fahy that the situation would be sorted out, but he was never contacted by the wash owner. A week later, he visited the carwash and spoke to the owner, but she said she wouldn’t do anything about the paint. When contacted by the NewsMail, the carwash owner said she did not want to discuss the damaged car and did not want it reported that she had refused to comment.

A spokesman for the Australian Competition and Consumer Commission quoted in the story said Fahy should make a complaint to the Office of Fair Trading, saying he would have rights under consumer guarantees.