Professional Carwashing & Detailing

Supermarket wash refuses customer’s repair bill

September 27, 2012

ARBROATH, ENGLAND — A carwash customer here is out 365 pounds after Morrisons supermarket refused his damage claim, The Courier reported.

The Sept. 25 story stated that Gary Cameron, 27, heard a loud bang when he drove his Renault Clio through the supermarket’s carwash. A duty manager filled out an incident report when Cameron realized his car’s spoiler was cracked on both sides after the wash.

According to Cameron, the manager said paying for the repairs would not be a problem as the business had paid for damage to wipers before. Cameron was told to obtain an estimate for the repair and send it to the Morrisons head office.

After submission, Cameron received a letter saying the company was not accepting responsibility for the damage because “the car wash is used entirely at your own risk.” After contacting the company by letter and phone again, he received another letter saying further investigation still did not reveal fault with the carwash equipment.

A Morrisons spokesman said in the story, “It appears that Mr. Cameron was incorrectly advised at the time that the cost of repair would definitely be met by Morrisons. The form he completed was for information purposes only and does not admit liability. After investigation, this was found to be an isolated incident at the car wash. There were also no other reports of faults or problems on that day and therefore his claim was turned down.”

Read the entire article here.