Professional Carwashing & Detailing

Meet Juan Avila: 2006's Most Valuable Carwasher

October 11, 2010

Professional Carwashing & Detailing® magazine is pleased to announce the winner of its 2006 Most Valuable Carwasher (MVC) award: Juan Carlos Avila, manager of Splash Car Wash’s flagship Wilton, CT, location.

Avila started with Splash Car Wash 10 years ago as a production worker at the Bedford Hills location, vacuuming cars in the detail line.

Within his first two years at Splash, Avila was promoted to supervisor and then to second assistant manager.

Rising through the ranks
In 1998, he was chosen to take over Splash Car Wash’s Darien, CT, location, a site that had been recently renovated into a full-service hand wash. Under Avila’s direction, the site increased its annual gross revenue five times over, and took in more than $1 million in profits in 2002.

As Manager of the Splash Car Wash in Wilton, CT, Avila has been directly responsible for its growth in volume, revenues and profits. According to Splash Car Wash CEO Mark Curtis’ written nomination, Avila is “simply one of the best quality people I’ve ever worked with and I am proud to have him associated with Splash.” According to Curtis, Avila has also had to hurdle several serious health conditions over the past few years, including cancer.

“In spite of it all, Juan has never complained and rarely missed work,” Curtis wrote in his nomination of Avila. “No doubt he would object to my publicizing his ailments, as he expects no sympathy or special treatment.”

Success through understanding
Avila, who is originally from Bolivia, said his secret to being an effective manager is quality control.

“I care about the production and the quality of the cars,” he said. “If you give a quality wash, then you’re obviously going to increase your production. Customers are going to like it; they’re going to come more.”

Avila manages between 15 and 50 employees, depending on the season. Because he worked his way up from the bottom, Avila knows the importance of a good staff.

“Understanding where the production guys are coming from, and what their goals are, that’s important. Because everybody has their goals in life,” Avila said. “If they become successful, then I’m going to be successful. So, it is important for me to help them succeed.”

The other key to his success is knowledge. “Everywhere I go I try to learn at least one little thing and bring it in to try and make it work for me,” Avila said.

Vegas vacation
Along with the title, Avila receives full registration to the International Carwash Association’s 2006 Car Care World Expo in Las Vegas, along with airfare and hotel accommodations.

This will be Avila’s second time attending the ICA Expo. “I like the way it shows you the potential for everybody,” he said. “We’re not always so lucky to be able to go and see everybody, and share issues and goals. Sharing all of that is a great experience.”

Avila joked that his wife and two boys would most likely be jealous of his award. “They probably won’t even say ‘Congratulations,’” he joked. “They will probably just try to jump into the suitcase to get to Las Vegas with me.”