Professional Carwashing & Detailing

Reducing turnover, a vicious cycle

April 27, 2011

Chris Brown, vice president of organizational development for The Khoury Group, has the secret recipe for eliminating turnover at your business. The first is to hire the right person to begin with. You need to keep “a perpetual recruiting mindset, systemizing your application and hiring process and using technology to screen out bad apples,” Brown says.

Companies like Workforce Interactive (www.workforceinteractive.com) provide excellent tools for “finding the right fit” through surveys and computer testing.

If you haven’t yet refined your hiring process, don’t fret; Brown has suggestions for you, too. First, work to align employee needs/objectives with company ones. “Without this alignment, employees will never emotionally commit to a company or company goal,” Brown says.

Also, understand the different dynamics of working with Generation X and Y. According to Brown, these demographics require a new set of management skills; including lots of feedback and positive reinforcement, as well opportunities for growth to build loyalty.

Finally, focus on Brown’s 16 keys of a strong employee-retaining environment (if the list is overwhelming at first, choose a few key areas to encourage management to emphasize):

  1. Development
  2. Compensation
  3. Communication
  4. Opportunities
  5. Support
  6. Relationships
  7. Input
  8. Trust
  9. Expectation
  10. Standards
  11. Training
  12. Measurement
  13. Motivation
  14. Incentive
  15. Recognition
  16. Accountability