One thing that I have found at car washes I visit, is that often the ones that do the best have a team atmosphere. Not just any team atmosphere, but a group of highly motivated people working towards a common goal.
How do you get your team working towards a common goal? Ask yourself, do you have company goals? If so, are they posted for everyone to be see? Do you have a mission statement for your car wash? Does every employee have a job description? Mission statements and job descriptions should be part of a company's goals. In order to do a job well, each person needs to know exactly what their job is. Every job has three (3) core elements, so let's look at a sample job description that contains these elements.
CUSTOMER SERVICE ATTENDANT (CSA)
The purpose of a job is the primary reason that the job exists.
The purpose of the CSA is to provide a safe, speedy, clean, and friendly experience to the car wash customer.
Key results are the results to be obtained that fulfill the purpose of the job. Those results also are the basis upon which employees are evaluated.
Key activities are the activities that are routinely performed to obtain the desired results of a position. Following the procedures outlined for these activities is also important in evaluating a person's job performance.
Motivating your employees toward a common goal can be a challenging task. Establish clear and concise job descriptions for your employees and you are likely to be surprised at the results.
Robert Andre is the President of CarWash College™. Robert can be reached at RAndre@carwashcollege.com. For more information about CarWash College™ certification programs, visit www.CarWashCollege.com or call the registrar's office at 1-866-492-7422.