Summary: In this installment, Professional Carwashing & Detailing asked Gary Pendleton, senior advisor at Pro Wash Consulting, to answer a question posted on PC&D's online bulletin board by Jerry Bearden, owner of five self-serve carwashes in CA, concerning a self-serve maintenance person's job description.
Q: Could anyone provide a job description for a self-serve maintenance person?
Gary Pendleton: A job description for a self-serve attendant/maintenance person should first be comprised of guidelines for employee conduct.
Addressing behavior prior to hiring an employee will ensure that every candidate understands what the owner will not tolerate. Provide a list that states:
For safety reasons, a self-serve owner should instruct the attendant/maintenance person as to what footwear is approved.Maintenance check-list
When hiring a self-serve att-endant/maintenance person, provide the applicant with a list of all the facility and equipment maintenance they will be required to perform.
It also helps to break the list up into, daily, weekly, monthly and yearly schedules.
1. Section one: This section should begin with facility maintenance and appearance items such as:
Your equipment manufacturer will be able to supply you with the recommended daily, weekly, monthly, and yearly maintenance schedules for all your equipment.
Most distributors have a maintenance program as part of their service and sales contracts, consider taking advantage of these if you're an absentee owner operator.Timeframes
Construct a list of everything done at the wash and break the schedule up appropriately.
An example list might look like the following:Maintenance List
Once the information and guidelines have been provided there is no reason why the work should not be completed to the owner's satisfaction.
Gary Pendleton is the senior advisor for Pro Wash Consulting, a firm that specializes in effectively managing carwash sites. He was named Most Valuable Carwasher by PC&D in 2003.