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Providing customer service through Twitter

CLEVELAND — Twitter is an ideal fit for businesses to use for customer service because it is a place people share information and allows for a quick and timely response, according to Small Business Trends.


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Groupon’s Deal Builder targets new customers

CHICAGO — Deal Builder, a new service by Groupon, creates local feel that allows carwashes to set up their own deals, and reach new customers who have not historically used carwashes.


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Tips for improving social media marketing

CLEVELAND — While setting up a social media page may be easy, creating an engaging marketing strategy is not, according to Small Business Trends.


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Using Facebook, YouTube and review sites to maximize customer engagement

Social media has become so pervasive that it is no longer a question of if a business should use it, but how a business should use it.
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