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Loyalty programs

The good, the bad and the ugly sides to customer service

August 1, 2014
I have written before about Yelp and how it can be a thorn in every business owner's side, or a blessing in a not-so-disguised format. A bad review can lead to a positive change, or a chance for you, as a business owner or manager, to come across as composed, reflective and repentant.


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Carwash closes abruptly, owes loyalty members refund

July 15, 2014
HIGHLAND VILLAGE, Texas — One customer said he paid $360 for six months of washes at Dream’s And Brothers Hand Car Wash, and hasn’t been contacted since they suddenly closed, according to Click2Houston.com.   


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Carwash and detailing business does big volume with local touch

July 2, 2014
BELMONT, Mass. — During a typical weekend, Belmont Car Wash cleans up to 1,000 vehicles, and details another 200, according to The Boston Globe.


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This year's Most Valuable Carwasher is … Mark Fox of Cornhusker Auto Wash of Bellevue, Nebraska

June 24, 2014
This year’s Most Valuable Carwasher (MVC) was chosen for his dedication to making things right, always looking to improve the wash experience for customers and employees, and continuing to think “what’s next?” when it comes to running his business.
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How to open an Australian carwash: What are unlimited carwash programs?

June 23, 2014
Frequent wash customers can save money with unlimited wash plans, but how do they work?
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Grand opening for new Clean Planet Detailing location

June 19, 2014
WOODINVILLE, Wash. — The new Clean Planet Auto Detailing and Car Wash DIY Retail Outlet hosted its grand opening on Saturday, June 21, with an “Open Garage” featuring DIY tips, special offers and more, according to a press release.


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Classic Car Spa offers unique loyalty program and services

June 13, 2014
TEMPE, Ariz. — The wash has found a unique service menu and special deals to satisfy its customer base, according to the East Valley Tribune.


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New business model improves sales at carwash

June 2, 2014
COLUMBIA, Mo. — Roland Bartels bought out his partner in 2012, and has changed his business model to a membership program to improve sales, according to the Columbia Daily Tribune.


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Groupon announces Gnome, a tablet-based platform for merchants

May 30, 2014
CHICAGO — Gnome will allow merchants to seamlessly redeem Groupon deals, and has a simple POS system and credit card payment processing service, according to a press release.


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Finding the right price for lube services

May 28, 2014
LUBBOCK, Texas — It can be difficult to find a price that isn’t so high that it turns customers away, or so low that it doesn’t generate enough revenue, according to National Oil & Lube News.


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