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Business Operations

No, you can’t rent my customers

Read how one carwash chain found success in offering windshield repair services.

After our second location opened, nearly half a dozen windshield repair companies approached us offering to pay us a monthly rent to sell windshield repair at our washes. Immediately our reaction was, “No, you can’t rent my customers.” 


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Four different customers, four different experiences

Presenting ways to handle four very different types of customers who view the same wash differently.
Picture for a moment the exact day that your business staring going up...or downhill. Here is a snapshot of four potential customers that are pulling into your carwash today is your wash ready for them?
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Creating repeat customers

How loyalty carwash programs create longevity and revenue growth.
It is true that if customer loyalty were easy to come by then every business would be showing successful program retentions and extensive revenue growth year after year. So, how much loyalty is necessary to be successful?
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Do you offer fabric repair and restoration?

One industry expert reveals what it takes to offer this additional service and how it can draw in more customers.
Another way to draw in more customers and make additional revenue is to offer up fabric repair and restoration.
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Walmart convenience store opens

BENTONVILLE, Ark. — There has been talks of Walmart entering the convenience store market for a year, and it’s finally officially happened, according to thecitywire.com.


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