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Business Operations

Staying Ahead of Your Competition

Lustra™ Tip of the Month
August 12, 2010
It can seem like a never ending task... it is! Staying ahead of the competition requires work.
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The Interview Process - Part 1

CarWash College™ Tip of the Month
July 30, 2010
This month I am presenting part one of a two-part tip - The Interview Process.
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Dress for Success

Lustra™ Tip of the Month
June 10, 2010
You're waiting to enter the conveyor of Express Car Wash A.
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Keeping Employees Motivated to Perform

CarWash College™ Tip of the Month
May 28, 2010
While attending the recent ICA show I had the opportunity to talk to quite a few CarWash College graduates.
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The Importance of Job Descriptions

CarWash College™ Tip of the Month
April 30, 2010
One thing that I have found at car washes I visit, is that often the ones that do the best have a team atmosphere.
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Effective Communication Part 2

CarWash College™ Tip of the Month
March 30, 2010
Because communication is a human interaction, many barriers to effective communication are at work.
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Effective Communication Part 1

CarWash College™ Tip of the Month
February 26, 2010
Building relationships with employees and customers depends in large part on our ability to communicate effectively.
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How to Handle Damage Claims

CarWash College™ Tip of the Month
January 29, 2010
From time to time damage claims will be made at your car wash. In order to handle damage claims, both real and imagined, there needs to be a standard, clear, and consistent way of assuring they are handled correctly.
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Screening out problem employees

December 30, 2009
Studies by the background screening industry show that up to 10 percent of job applicants may have criminal conviction records relevant to the hiring process. Without a screening program in
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"SpongeBob” carwash gets taken to court

November 12, 2009
NEWTOWN, AUSTRALIA — The Sydney Carwash Café, which once used a mascot that resembled the Nickelodeon show character, has apparently been ignoring a Land and Environment Court ruling.
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