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Business Operations

Brand Matters

Lustra™ Tip of the Month
Why Knowing and Living Your Brand Matters
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The Interview Process - Part 2

CarWash College™ Tip of the Month
Last month we covered interview preparation, provided sample reference questions, identified physical areas for conducting an interview and we established an interview agenda.
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Dress for Success

Lustra™ Tip of the Month
You're waiting to enter the conveyor of Express Car Wash A.
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Effective Communication Part 1

CarWash College™ Tip of the Month
Building relationships with employees and customers depends in large part on our ability to communicate effectively.
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How to Handle Damage Claims

CarWash College™ Tip of the Month
From time to time damage claims will be made at your car wash. In order to handle damage claims, both real and imagined, there needs to be a standard, clear, and consistent way of assuring they are handled correctly.
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