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Business Operations

No, you can’t rent my customers

Read how one carwash chain found success in offering windshield repair services.
March 24, 2014

After our second location opened, nearly half a dozen windshield repair companies approached us offering to pay us a monthly rent to sell windshield repair at our washes. Immediately our reaction was, “No, you can’t rent my customers.” 


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Four different customers, four different experiences

Presenting ways to handle four very different types of customers who view the same wash differently.
March 24, 2014
Picture for a moment the exact day that your business staring going up...or downhill. Here is a snapshot of four potential customers that are pulling into your carwash today is your wash ready for them?
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Creating repeat customers

How loyalty carwash programs create longevity and revenue growth.
March 24, 2014
It is true that if customer loyalty were easy to come by then every business would be showing successful program retentions and extensive revenue growth year after year. So, how much loyalty is necessary to be successful?
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Do you offer fabric repair and restoration?

One industry expert reveals what it takes to offer this additional service and how it can draw in more customers.
March 24, 2014
Another way to draw in more customers and make additional revenue is to offer up fabric repair and restoration.
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Stories from the Trenches: Rain Tunnel Express Car Wash

President Scott Knight shares his tips for success.
March 24, 2014
President/Owner Scott Knight shares his tips on success
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A carwash manager’s guide to success

How to overcome the many difficulties that come with managing a carwash.
March 24, 2014
Because of the basic nature of this complex business, a manager’s job is particularly challenging.
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Marketing your pet wash, a modern contraption for a social world

March 24, 2014
Carwash owners are always looking for new ways to bring in extra revenue, and pet washes have emerged as one of the most dependable ways to do so.
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Increased efficiency with POS systems

March 20, 2014
TOLEDO, Ohio — How POS systems can keep a carwash running smoothly, and a keep a carwash owner more informed.
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Recently opened California carwash reclaims 97 percent of water

March 20, 2014
MANTECA, Calif. — Clean Drop Car Wash is able to reclaim 97 percent of its water or more, which is a great thing for a wash that is in the area of a drought, according to the Manteca Bulletin.


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Walmart convenience store opens

March 19, 2014
BENTONVILLE, Ark. — There has been talks of Walmart entering the convenience store market for a year, and it’s finally officially happened, according to thecitywire.com.


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