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Business Operations

Don't Let the Packaging Fool You

Lustra™ Tip of the Month
With the advancement of car wash chemistry there has been a shift to concentrated chemicals that are packaged in smaller containers.
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How People Learn

CarWash College™ Tip of the Month
When teaching the Management class, it seems people often have the same question when it comes to employees.
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The Love Bug

Lustra™ Tip of the Month
Along with the changing of the season comes changes in temperatures and new cleaning challenges.
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The plea for steam

A dry vapor steam machine can be used on the facility as well as a car and can promote your business as eco-friendly.
A hot water extractor uses heated liquid water and a powerful vacuum to deep clean carpets, whereas steam cleaning involves the use of pressurized steam vapor.
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No, you can’t rent my customers

Read how one carwash chain found success in offering windshield repair services.

After our second location opened, nearly half a dozen windshield repair companies approached us offering to pay us a monthly rent to sell windshield repair at our washes. Immediately our reaction was, “No, you can’t rent my customers.” 


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Four different customers, four different experiences

Presenting ways to handle four very different types of customers who view the same wash differently.
Picture for a moment the exact day that your business staring going up...or downhill. Here is a snapshot of four potential customers that are pulling into your carwash today is your wash ready for them?
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Creating repeat customers

How loyalty carwash programs create longevity and revenue growth.
It is true that if customer loyalty were easy to come by then every business would be showing successful program retentions and extensive revenue growth year after year. So, how much loyalty is necessary to be successful?
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