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Business Operations

Crafting a customer-centric culture

Tron Jordheim

Focus on the customer service experience from point-of-entry to point-of-sale to increase a business' growth and retention.


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Finding an average profit margin

Ryan Essenburg
How to answer one of the most frequently asked questions in the carwashing industry.
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Factoring the average profit margin per car washed

Ryan Essenburg
One of the most searched questions in carwashing is the average profit margin per car washed. The answer varies depending on factors like the region, quality of the vehicle output, quality of the operator and equipment brand.
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Northeast Regional Carwash Conference coming to Atlantic City for 25th anniversary

ATLANTIC CITY, N.J. — The annual conference will celebrate its 25th anniversary with industry experts and more than 250 exhibitors.


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Mark VII Equipment CEO to retire

ARVADA, Colo. — Mark VII Equipment Inc. CEO Steve Jeffs will retire at the end of 2014.


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Mural being painted for grand opening of carwash

KNOXVILLE, Tenn. — Super Shine Express carwash is having artists create a unique mural for the entire building, according to wbir.com


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Updated: Employee crashes customer’s SUV at carwash

BEAVERTON, Ore. — An employee who was driving a customer’s SUV to be serviced, almost immediately crashed it into four other vehicles on Saturday, according to kgw.com. 


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Tablet software creating solutions for carwashes

TUCSON, Ariz. — “We have machines that automatically size and wash a car, mix chemicals, activate pumps, turn on lights — and here I am still counting inventory by hand,” said Brian Janezic, the owner of two Auto Wash Express locations, according to The New York Times.


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Rush of business at carwash after rotting meat covers vehicles

QUEENSBURY, N.Y. — Rotting meat on the road on Thursday led to the road temporarily closing, and many drivers taking their vehicles to the local carwash, according to the poststar.com.  


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Owner opens up third ‘Green Certified’ carwash location

CLARKSVILLE, Tenn. — Jeff Burkhart recently opened his third Screaming Eagle Express Car Wash location, which has a local and environmental touch, according to The Leaf Chronicle.


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