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Business Operations

How to start a carwash: Coaching up employees

For business owners, finding and developing the most valuable employees, productive "A" players, can be a major hurdle.


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Mike’s Carwash split a harmonious one

INDIANAPOLIS — Mike Dahm said the company doesn’t want to be biggest; it wants to be the best.


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How to start a carwash: Avoid these common mistakes

Of the 50 percent of small businesses that fail in the first five years, 30 percent survive only two years.


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Balancing your chemical use

Create a detailed checklist to ensure clean vehicles without wasted product.

There is little doubt that waste is the one of the biggest enemies of a profitable business.


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Comparing commercial and retail detailers

Exploring the advantages and challenges that affect both sides of the detailing industry.
The main question is: Who gives a customer the better choice? Is it a commercial detailing operation or residential detailing, commonly known as mobile or private detailing?
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Professional tips for building upkeep

Maintaining an attractive and safe environment for carwash customers.

Though dirty floors and dingy restrooms may not be top-of-mind for carwash managers and employees, they are for customers and visitors.


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Crafting a customer-centric culture, part 2

Shopping or conducting business should not feel like a chore best avoided: it should be an enjoyable experience, one that your customers desire to repeat.


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How to start a carwash: Design and location

Many issues work together to determine if an existing property is a good fit for an express tunnel carwash.


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Crafting a customer-centric culture

Focus on the customer service experience from point-of-entry to point-of-sale to increase a business' growth and retention.


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Finding an average profit margin

How to answer one of the most frequently asked questions in the carwashing industry.
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