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Detailing

In the buff...

October 11, 2010
Do you buff? This is one of the most common questions customers will ask when they call to get their vehicles washed and detailed. Whenever I’m confronted with that
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Barter basics

October 11, 2010
With the ups and downs in the economy, cash-poor detail businesses can use barter as a way to expand. Barter is the cashless interchange of goods or services and
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Detailing technology

October 11, 2010
Many owners of detail companies did not spend their childhood dreaming about detailing — automobiles maybe, but not detailing. Many detailers’ interests were varied, from a general love of
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Painting by the numbers

October 11, 2010
As automotive refinishing technology progresses, one would think new vehicles would prove to be more impervious to the perils of highway driving. However, the tougher EPA regulations governing the
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Sell now and sell yourself

October 11, 2010
Selling detail services means more than selling the service, it means selling yourself and your business. Sales requirements exist all around us each day, so owners should take note.
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Leather & vinyl: The right to repair

October 11, 2010
The last time a customer came to you with damaged leather or vinyl did you have the expertise to repair the damage? If you answered No , you are
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Stain removal made easy

October 11, 2010
Summary: This month, Professional Carwashing & Detailing® asked Scott Perkin, owner of Scotty’s Shine Shop Inc., London, Ontario, to answer a question submitted by Stacey Palomar, a detailer in
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A mile in your customer's shoes

October 11, 2010
Every now and then it is good for a detailer or carwash operator to stand back from their business and put themselves in the shoes of their customer. It
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Catching wastewater flow on the go

October 11, 2010
What’s that residents see pouring into their storm drain? It’s wastewater from a mobile wash unit — cleaning vehicles, trucks, parts, aircraft and buildings. It’s also foamy and noticeable,
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Manage, maintain, train and retain

October 11, 2010
It’s a given that the majority of customers evaluate detailing work based on the quality of personal service and the appearance of the owner, employees and the shop or
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