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Detailing

How to handle customer complaints

If you’ve been in business for any length of time, you’ve experienced customer complaints. Many business owners tend to react to customer complaints with a certain amount of anxiety,
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Bedtime stories for detailers

Today’s Management Tip is a collection of stories from Gina Budhai, managing partner of Car Pool Detail in Richmond, VA, and 2006 Detail Person of the Year. Budhai was inspired
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Help your customers fight rust and corrosion

According to The Federal Highway Administration, corrosion costs American auto owners over $23 billion a year. The main reason for this massive amount is the harsh driving conditions today’s cars
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Differentiate or die

You can’t afford to be humdrum in slow economic times. By that I mean that you look like every other business that does a good job. If you position yourself
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Tips for odor elimination

From the March 2010 issue of Professional Carwashing & Detailing. There are many contributing and complicating factors to odors and odor removal. Such things as concentration, sensitivity, amount, age, source,
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Get organized

Here are three tips to improve efficiencies at your detail shop, courtesy of www.AutomotiveManagementNetwork.com. Label Makers And ROI When we buy equipment, we always (at least in theory) calculate our
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Can malodors cause road rage?

From the March 2010 issue of Professional Carwashing & Detailing. A November 2009 study released by Northwestern University Kellogg School of Management determined that “scents play an active role in
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