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Online Exclusives

Social media: Engagement is the key

How an operation's online reputation can affect business success.
Ben Laube

Social media is the most engaging, two-way communication medium for customer relations.


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Crushed between two cars

Mike Benmosche

Take steps to develop a safety plan along with the proper training to eliminate or minimize potential exposure.


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Deja vu all over again

Phillip Lawless

Tapping professionals, trainers and equipment manufacturers, the assignment still included reporting on best practices and improved techniques that would drive business results and success.


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Surveillance footage sparks high-speed chase

PLACER COUNTY, Calif. — Speeds reached 100 mph before taking a woman into custody.


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Self-serve carwash catches fire

LORAIN, Ohio — The fire is believed to have been caused by an electrical malfunction.


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Working together: Controllers and VFDs

Phillip Lawless

Now operators can control what speed their motors are operating at, and just dropping a motor from 60 to 50 hertz can provide significant results.


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Property damaged after city repair

ELKIN, N.C. — A carwash owner says the city is liable for the damages.


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Tips for proper VFD installation

Troy Huisman

Four crucial components to consider so that a business owner can get the most out of a VFD investment.


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Crafting a customer-centric culture, part 2

Shopping or conducting business should not feel like a chore best avoided: it should be an enjoyable experience, one that your customers desire to repeat.


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Crafting a customer-centric culture

Tron Jordheim

Focus on the customer service experience from point-of-entry to point-of-sale to increase a business' growth and retention.


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