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Blog: Products change. What about consumer needs?

July 12, 2013
Be careful how you respond to this simple question. For many operators, your first answer may not be the...
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More and Better

July 8, 2013

 In the month I have been at PC&D I have learned one major thing, so far, about this industry: it is extremely customer service oriented.... 


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Yes, let's celebrate the 4th

July 5, 2013
My dictionary lists four definitions for the word “celebrate”...
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The 80/20 principle

July 3, 2013
As a professional sales person, I believed completely in the 80/20 rule. This rule stipulated that 80% of my sales, and my best prospects...
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Blog: Make it impossible to fail

June 28, 2013
How clear and compelling to your employees is your vision statement? Also, do your greeters, cashiers and other front-line team...
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How to start a carwash: Signage image gallery

June 27, 2013
How to start a carwash: Signage...


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Blog: School's out for summer

June 20, 2013
The summertime is here. What does that mean for your car care business?
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Blog: Show me the money

June 14, 2013
Be careful. These lazy, hazy days of the early summer are not your best friends. Sadly, many retail business owners...
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Blog: Are these the new buzzwords?

June 6, 2013
The current ones, of course, are still important. And they have had a great run. At a critical point in the industry...
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Blog: Don’t be a distracted driver

June 3, 2013
The story goes: A customer is in the tunnel when he gets a phone call on his cell. In the next few minutes he is racing through the wash...
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