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Blog: I'm back!

What a long, wonderful trip the last three months have been. But, now I'm now back after my glorious maternity leave. What did I miss?
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Serving up customer satisfaction

These 10 tips for handling complaints can transform unhappy customers into customers for life.
These 10 tips for handling complaints can transform unhappy customers into customers for life.
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Poll: What is your most successful holiday offering?

Black Friday and Cyber Monday have both come and gone. What type of special holiday sales programs boost your bottom line the most?
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Blog: Make the pie bigger

Keep in mind that doing the actual work itself, creating a clean, shiny and dry vehicle, is not the most difficult part of the business.
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Blog: Why Obama won

Business owners can learn a tremendous amount from the hard-fought election since it was rich with content-based “teaching moments.”
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PC&D exclusive: Video visit to Blue Rain Express Car Wash

Managing Editor Phil Lawless visited a $3 million wash in Pelham, AL to learn about the tunnel technology.
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Blog: We did our jobs

Who provides the ideas, the marketing expertise and the needed follow-up to pull any wash out of a downward and depressing sales spiral?
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Blog: Grow the pie

Carwash operators would be remiss in thinking that consumers will return to the shopping patterns and habits of earlier, better days.
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Seven facts to breathe life into your business, part 1

Doomed from the start. If you’re an entrepreneur or an entrepreneur-hopeful, it’s probably difficult to keep those four words from causing you to second guess your every move.
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Blog: Questions and answers

As voters enter the booths and cast their ballots this year, many will ponder, “Are you better off now than you were four years ago?”
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