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Sonny's-Carwash College™ Tip of the Month
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Safety Orientation
CarWash College™ Tip of the Month
October 29, 2010
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Last month I discussed the critical importance of an Employee Orientation process.
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Employee Orientation
CarWash College™ Tip of the Month
September 29, 2010
Recently, my tips have addressed the interview process.
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The Interview Process - Part 2
CarWash College™ Tip of the Month
August 30, 2010
Last month we covered interview preparation, provided sample reference questions, identified physical areas for conducting an interview and we established an interview agenda.
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The Interview Process - Part 1
CarWash College™ Tip of the Month
July 30, 2010
This month I am presenting part one of a two-part tip - The Interview Process.
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Getting Your Maintenance in Gear
CarWash College™ Tip of the Month
June 30, 2010
Most operators are now coming off the busy months, and I know how hard it can be to keep your maintenance program going when you are busy.
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Keeping Employees Motivated to Perform
CarWash College™ Tip of the Month
May 28, 2010
While attending the recent ICA show I had the opportunity to talk to quite a few CarWash College graduates.
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The Importance of Job Descriptions
CarWash College™ Tip of the Month
April 30, 2010
One thing that I have found at car washes I visit, is that often the ones that do the best have a team atmosphere.
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Effective Communication Part 2
CarWash College™ Tip of the Month
March 30, 2010
Because communication is a human interaction, many barriers to effective communication are at work.
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Effective Communication Part 1
CarWash College™ Tip of the Month
February 26, 2010
Building relationships with employees and customers depends in large part on our ability to communicate effectively.
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How to Handle Damage Claims
CarWash College™ Tip of the Month
January 29, 2010
From time to time damage claims will be made at your car wash. In order to handle damage claims, both real and imagined, there needs to be a standard, clear, and consistent way of assuring they are handled correctly.
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