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Sonny's-Carwash College™ Tip of the Month

Enhance Your Customer Service - Give 'Em the Pickle

CarWash College™ Tip of the Month
February 24, 2011
This tip was originally published in 2009, but after a recent conversation with a client I thought it was important to share it again.
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What's This ”Car Per Hour” Thing?

CarWash College™ Tip of the Month
January 28, 2011
Oftentimes we use terms in the car wash industry that have different meanings and can be confusing to people.
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Marketing Your Car Wash

CarWash College™ Tip of the Month
January 3, 2011
As we prepared to enter the new year, I began thinking back to my conversations with operators from all over the country.
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Opening a Wash

CarWash College™ Tip of the Month
November 30, 2010
A few weeks ago I had the pleasure of being part of a team opening a new Flex-Service wash.
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Safety Orientation

CarWash College™ Tip of the Month
October 29, 2010
Last month I discussed the critical importance of an Employee Orientation process.
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Employee Orientation

CarWash College™ Tip of the Month
September 29, 2010
Recently, my tips have addressed the interview process.
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The Interview Process - Part 2

CarWash College™ Tip of the Month
August 30, 2010
Last month we covered interview preparation, provided sample reference questions, identified physical areas for conducting an interview and we established an interview agenda.
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The Interview Process - Part 1

CarWash College™ Tip of the Month
July 30, 2010
This month I am presenting part one of a two-part tip - The Interview Process.
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Getting Your Maintenance in Gear

CarWash College™ Tip of the Month
June 30, 2010
Most operators are now coming off the busy months, and I know how hard it can be to keep your maintenance program going when you are busy.
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Keeping Employees Motivated to Perform

CarWash College™ Tip of the Month
May 28, 2010
While attending the recent ICA show I had the opportunity to talk to quite a few CarWash College graduates.
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