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Sonny's-Carwash College™ Tip of the Month

The Importance of Job Descriptions

CarWash College™ Tip of the Month
April 30, 2010
One thing that I have found at car washes I visit, is that often the ones that do the best have a team atmosphere.
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Effective Communication Part 2

CarWash College™ Tip of the Month
March 30, 2010
Because communication is a human interaction, many barriers to effective communication are at work.
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Effective Communication Part 1

CarWash College™ Tip of the Month
February 26, 2010
Building relationships with employees and customers depends in large part on our ability to communicate effectively.
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How to Handle Damage Claims

CarWash College™ Tip of the Month
January 29, 2010
From time to time damage claims will be made at your car wash. In order to handle damage claims, both real and imagined, there needs to be a standard, clear, and consistent way of assuring they are handled correctly.
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Coaching Employees

CarWash College™ Tip of the Month
December 28, 2009
In a follow-up to last months management tip, this month I am going to cover some of the basics of coaching.
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How People Learn

CarWash College™ Preventive Maintenance Tip of the Month
December 1, 2009
When teaching the Management class, it seems people often have the same question when it comes to employees.
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Who's The Best

CarWash College™ Preventive Maintenance Tip of the Month
October 30, 2009
I would say, one of the questions I get with the most frequency when I talk about chemical is "Who is the best"?
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Get Ready for the Business

CarWash College™ Preventive Maintenance Tip of the Month
September 30, 2009
At CarWash College™ I often get the question, "Why does the car wash break when it's busy?"
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Reverse Osmosis System (RO)

CarWash College™ Preventive Maintenance Tip of the Month
September 1, 2009
At CarWash College™ we teach preventive maintenance. This month we are going to talk about maintaining the RO.
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Enhance Your Customer Service - Give 'Em the Pickle

CarWash College™ Preventive Maintenance Tip of the Month
July 30, 2009
For the second month in a row I am going to talk about maintaining something other than equipment.
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