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Serving up customer satisfaction

These 10 tips for handling complaints can transform unhappy customers into customers for life.
Robert Kaufman
These 10 tips for handling complaints can transform unhappy customers into customers for life.
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Boosting sales during the holiday season

Jim Wahl
Some operators have found that bundling an assortment of products — many of which are already sold through their...
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Honda dealership adds on new detail center

POUGHKEEPSIE, NY — Old detail center was torn down to allow for a new one, which offers a polishing machine...
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Watch the weather, watch your towels

Find out why rainy weather can have a negative effect on your towels.
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Break this bad habit: Being too professional

Joseph Callaway
Yes, there is such a thing! Think about it: Do you see your clients as business opportunities and sources of income...
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Buffing for the final finish

Using the wrong buffer, the wrong product, and/or the wrong buffing pad can quickly add swirls to any finish.
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Why you shouldn't completely dry your towels

Don’t over-dry the towels. Find a washer with a very good extractor, says Ira Feinberg...
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Watch your language

Make sure your business is family friendly and you and your employees...
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Vending machines offering more options

Read how these machines have evolved and are offering more and more options to appease customers.
Tim Branfalt Jr.

Ways to save energy

Debra Gorgos
There are simple things you do at your business that will save you money, water, and energy.
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