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Detailing eNews

Serving up customer satisfaction

These 10 tips for handling complaints can transform unhappy customers into customers for life.
November 28, 2012
These 10 tips for handling complaints can transform unhappy customers into customers for life.
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The 10 steps of carpet extraction

November 13, 2012
Carpet extraction, also called deep or restorative cleaning, will remove the soil accumulation that vacuuming alone cannot.
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Seven facts to breathe life into your business, part 1

October 30, 2012
Doomed from the start. If you’re an entrepreneur or an entrepreneur-hopeful, it’s probably difficult to keep those four words from causing you to second guess your every move.
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Where to find customers who pay top detailing rates

October 22, 2012
Car shows, car club meet-ups and race tracks are full of people who pay well for a clean and shiny car.
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How to prepare a vehicle for cold weather

October 10, 2012
CHICAGO — Detailers should let customers know that taking the proper planning steps before winter hits will help protect a car from damage.
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Want more referrals?

Here are three local car people you should know...
October 3, 2012
When detailers are looking for more work, they should focus on three automotive professionals that can send thousands and thousands of dollars of referrals.
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Suppliers and auto dealers

September 26, 2012
You should look at those suppliers who can help you with running your business, giving you ideas on customers to contact and how to advertise, even providing advertising materials.
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Buff enough? Learn how to recondition the right way

September 20, 2012
Many detailers encounter noticeable swirls and scratches on a vehicle’s finish; the common question is what are they going to do about it?
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How to keep a car looking like new

September 19, 2012
John Barbour with Omni Detailing put together this checklist to help customers keep the interior and exterior of their cars looking like new.
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Staying focused

September 19, 2012
Remember the battle for business is fought in the minds of prospective customers. You’ve got to make your detail business stand head and shoulders above the competition.
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