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Detailing eNews

Advice for business owners

Thomas Ochsenschlager, VP of Taxation for the American Institute of Certified Public Accountants says it's all about getting organized.
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Serving up customer satisfaction

These 10 tips for handling complaints can transform unhappy customers into customers for life.
Robert Kaufman
These 10 tips for handling complaints can transform unhappy customers into customers for life.
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Criminal background checks: Recent litigation

Recent litigation has placed new restrictions on businesses that utilize pre-employment checks.
David W. Arnold Ph.D., J.D
There has been a growing legal trend that makes it more and more risky for employers to utilize criminal background checks.
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Hurricane increases used car demand, prices

MCLEAN, VA — NADA predicts the boost in used-vehicle demand will result in higher prices in December.
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What do detailers expect in 2013?

From impulse sales items to stocking stuffers

Phillip Lawless
Displays, placement and proper pricing help detail shops in pushing impulse profits and increasing customer traffic.
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Serving up customer satisfaction

These 10 tips for handling complaints can transform unhappy customers into customers for life.
Robert Kaufman
These 10 tips for handling complaints can transform unhappy customers into customers for life.
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The 10 steps of carpet extraction

Aaron Baunee
Carpet extraction, also called deep or restorative cleaning, will remove the soil accumulation that vacuuming alone cannot.
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Seven facts to breathe life into your business, part 1

Bill McBean
Doomed from the start. If you’re an entrepreneur or an entrepreneur-hopeful, it’s probably difficult to keep those four words from causing you to second guess your every move.
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Where to find customers who pay top detailing rates

Robert Keppel
Car shows, car club meet-ups and race tracks are full of people who pay well for a clean and shiny car.
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