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Articles by JoAnna Brandi

What to do with a customer complaint

JoAnna Brandi
No one likes them, but there are ways to turn a negative comment into something positive.
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Excellent customer service starts with your employees

JoAnna Brandi
Whether prepping or drying a car, answering the phone, fixing a problem, selling a retail product or reconciling an unpaid invoice, the quality of the interaction between one human being
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Customer service training for detail shop employees

JoAnna Brandi
Whether prepping or drying a car, answering the phone, fixing a problem, selling a retail product or reconciling an unpaid invoice, the quality of the interaction between one human
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Excellent customer service starts with your employees

JoAnna Brandi
Follow these 11 steps to teach your staff the value of a positive carwash experience.
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Excellent customer service starts with your employees

JoAnna Brandi
Whether prepping or drying a car, answering the phone, fixing a problem, selling a retail product or reconciling an unpaid invoice, the quality of the interaction between one human being
Read More