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Articles by Kate Carr

Get ahead of the competition

Consider new technology and better operating procedures to combat market oversaturation.
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Four easy steps to creating loyal customers

What’s the easiest way to grow your business? Encourage your current customers to come more often!
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Profile in Success: Riding a wave of success

Bobby Willis has made a name for himself as a tireless innovator and leader in the carwash industry.
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Take a holiday in October

Are you celebrating your customers this week? Sure, that sounds like a corny opening line for a motivational speaker — but I’m asking because the first full week of October
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Profile in Success: A newbie success story

Gunnar and Pamela Hildemann prove that you don’t have to be a seasoned pro to be a pro.
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Profile in Success: Meet the 2010 Most Valuable Carwasher

Get to know Sandra Silvestre, manager of Valencia AutoSpa in Valencia, CA, and discover how her employer encouraged her excellence.
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He’ll keep the light on

How one operator realized a 40 percent reduction in electricity usage from switching his metal halide lighting to LED.
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Keeping up appearances

Two months ago, I bought a new Subaru Outback and sold my 2001 Honda Accord on Craigslist. The transactions nearly happened on the same day, and I’m convinced the only
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The Balancing Act: Cut cost without losing customers

Only the leanest and meanest will thrive in 2011: How do you plan to cut costs?
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Financing in a down economy

Get the cash you need to grow your car care business.
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