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Robert Kaufman

Ron Kaufman is a columnist at Bloomberg Businessweek and the author of 15 books on service, business and inspiration. His latest book is titled Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet. Ron has been featured in the Wall Street Journal, the New York Times and USA Today. For more information, visit www.UpliftingService.com.

ARTICLES

Serving up customer satisfaction

These 10 tips for handling complaints can transform unhappy customers into customers for life.
Robert Kaufman
These 10 tips for handling complaints can transform unhappy customers into customers for life.
Read More

Serving up customer satisfaction

These 10 tips for handling complaints can transform unhappy customers into customers for life.
Robert Kaufman
These 10 tips for handling complaints can transform unhappy customers into customers for life.
Read More

Serving up customer satisfaction

These 10 tips for handling complaints can transform unhappy customers into customers for life.
Robert Kaufman
These 10 tips for handling complaints can transform unhappy customers into customers for life.
Read More