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The Store
Robert Kaufman
Ron Kaufman is a columnist at Bloomberg Businessweek and the author of 15 books on service, business and inspiration. His latest book is titled Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet. Ron has been featured in the Wall Street Journal, the New York Times and USA Today. For more information, visit www.UpliftingService.com.
ARTICLES
Explaining your desire to improve
January 23, 2013
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When you understand what the customer values, show them things your company does that help you perform well in that area.
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Serving up customer satisfaction
These 10 tips for handling complaints can transform unhappy customers into customers for life.
January 16, 2013
These 10 tips for handling complaints can transform unhappy customers into customers for life.
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Serving up customer satisfaction
These 10 tips for handling complaints can transform unhappy customers into customers for life.
November 28, 2012
These 10 tips for handling complaints can transform unhappy customers into customers for life.
Read More
