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Robert Kaufman

Ron Kaufman is a columnist at Bloomberg Businessweek and the author of 15 books on service, business and inspiration. His latest book is titled Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet. Ron has been featured in the Wall Street Journal, the New York Times and USA Today. For more information, visit www.UpliftingService.com.

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