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Articles by Phillip Lawless

OSHA: Regulations, enforcement and citations

What car care operators need to know in preparation for today’s frequent inspections.
January 25, 2013

Changing the channels

In the crowded world of marketing choices, which options make the most sense for carwash owners today?
January 16, 2013
In the crowded world of marketing choices, which options make the most sense for carwash owners today?
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Ahead of the pack

This Texas flex-serve stands out in a crowded market due to customer service, technology and sodas.
January 16, 2013

Engaging every customer

How the Auto Spa full-service chain created carwash success using surveys, service and consistency.
January 15, 2013
How the Auto Spa full-service chain created carwash success using surveys, friendly service and consistency.
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Engaging every customer

How the Auto Spa full-service chain created carwash success using surveys, service and consistency.
January 3, 2013
How the Auto Spa full-service chain created carwash success using surveys, friendly service and consistency.
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Dec. Cover Story: Looking forward, looking back

Operators should prepare for the new year by looking to — and learning from — the industry challenges of 2012.
December 26, 2012
Operators should prepare for the new year by looking to — and learning from — the industry challenges of 2012.
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From impulse sales items to stocking stuffers

December 12, 2012
Displays, placement and proper pricing help detail shops in pushing impulse profits and increasing customer traffic.
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Photoshoots and carwashing

December 7, 2012
Cruz Thru Express, which operates seven different locations in California, offers customers a customizable photoshoot of their car.
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Embracing the unexpected

Learn why the Bubbles Hand Car Wash chain made a surprising turn into the express market.
November 30, 2012

A powerful carwash brain

Improve service, increase security and realize savings using the tools provided by modern point-of-sale systems.
November 30, 2012