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Articles by Debra Gorgos

Mastering customer retention

We tell you the secrets behind creating and keeping loyal customers.

The 2012 Most Valuable Carwasher is ... a detailer!

This year's award goes to José Fernandez of Superior Shine in Covina, California. He is known for his extreme passion about his work.
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Survey says, what?

What did you all think about the recent story we posted about how a survey of the Automobile Association’s members showed that some people only wash their car once a year or not at all?
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Name calling, bullies and keeping the peace

Sure, everyone likes a jovial atmosphere, but make sure your employees are being nice to each other and not going too far with any name-calling.
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The 2012 Most Valuable Carwasher is… José Fernandez of Superior Shine in Covina, California

Advice from your peers

We asked, you answered. Find out what other successful carwash and detail shop owners are doing to stay ahead of the game.

The proper way to hang an American flag

Believe it or not, there are a lot of rules and regulations that go along with displaying your American pride with the Stars and Stripes.
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Advice from football legend Mike Ditka

I know about as much about football as I do about quantum physics.
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What are your thoughts on this comment?

I'm interested to hear what you have to say in response to someone who commented on the recent Forbes article that ran last week which promoted at-home and do-it-yourself carwashing.

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Happy Memorial Day

This holiday means a lot to me. My grandparents (on my mom's side) both served and met during World War II.
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