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A Clean Perspective

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Assistant Editor Joe J. Napoli writes about the carwash industry, social media skills and ways to improve your customer service.

Reflections on my first Car Wash Show

Joe J. Napoli
A wild three days with a lot of fun, and a lot of learning.
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5 Tips on the different ways to use Twitter

Joe J. Napoli
There’s more than one way to effectively use this powerful social media tool. Twitter can be a way to connect with your customers, or it can be a way to just be a fly-on-the-wall, and hear what other people are saying...
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5 Tips once you’ve started a Twitter account

Joe J. Napoli
Once you’ve started a Twitter account, you’re going to want to know how to properly use it so that you can get the most out of it. This is where hashtags come into play...


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5 Tips on starting a Twitter account

Joe J. Napoli
Everyone knows about Twitter, but not everyone knows how to use it, and more importantly, how to use it effectively...


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Blog: Tips on providing quality customer service

Customer service is one of the most important aspects of any service industry. It is also something that can be greatly impacted by the business owners and managers.
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