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A Clean Perspective

Assistant Editor Joe J. Napoli writes about the carwash industry, social media skills and ways to improve your customer service.

Reflections on my first Car Wash Show

April 11, 2014
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I didn’t know what to expect from my first Car Wash Show, but I ended up being pleasantly surprised, and only a little overwhelmed by the entire experience. The other PC&D employees told me that The Car Wash Show™ was a big deal, but the sheer enormity of it all didn’t hit me until I entered McCormick Place.

The building was so large and impressive looking, which probably shouldn’t have been that surprising to me since it is the biggest convention center in the United States. The Car Wash Show™ was a spectacle on its own, and employees at McCormick told me they sometimes host three or four events like that all at the same time.

I wrote about the education sessions I attended at the show, and I was impressed with how professional and knowledgeable each one of the speakers was. It was nice to be able to learn from the people who really knew how to help with things like carwash social media and marketing.

The showroom floor was so grand and impressive. I’d heard there would be full washes set up, but actually seeing them was another thing. As a big fan of professional wrestling growing up, I was shocked to get the chance to meet Terri Runnels of WWE fame, who was signing autographs at the Wheel-eez booth.

I'd never seen "Shark Tank," but the keynote by Robert Herjavec and Daymond John was informative and enjoyable because they really knew how to talk to business people in the carwash industry. The Sharks said they had a lot of respect for the industry because it was full of small business owners who took a chance.

What impressed me most about The Car Wash Show™, and the carwash industry in general, is the passion that the people in it have. Owners and managers take great pride in providing quality customer service, and making sure they get the job done. The manufactures all believe that they have the best product on the market, and they’re happy to tell you as much.

I’ve really enjoyed getting to learn the carwash business. I work with a great team, and it’s fun to interview and talk to people in an industry who have such passion for what they do.

Take the PC&D poll to tell us how you felt about the show.