While attending the recent ICA show I had the opportunity to talk to quite a few CarWash College graduates.
One thing that I have found at car washes I visit, is that often the ones that do the best have a team atmosphere.
Because communication is a human interaction, many barriers to effective communication are at work.
Building relationships with employees and customers depends in large part on our ability to communicate effectively.
From time to time damage claims will be made at your car wash. In order to handle damage claims, both real and imagined, there needs to be a standard, clear, and consistent way of assuring they are handled correctly.
An automobile comes to your detail business with chemical etch marks. They could be water spots, pits or pin holes in the finish. How do you begin the repair